Tea-cup Cottage – Frequently Asked Questions (FAQ)

What is Tea-cup Cottage?

Tea-cup Cottage is a supportive, community‑focused disability service provider offering personalised NDIS supports, short‑term accommodation (STA)/respite, and specialised programs. We focus on promoting independence, wellbeing, and meaningful everyday experiences.

NDIS and Funding Questions

Is Tea-cup Cottage a registered NDIS provider?

Yes. Tea-cup Cottage is a registered and fully compliant NDIS provider, ensuring high‑quality services that meet the NDIS Practice Standards and offer safe, reliable support for children and adults.

Can you help me understand or use my NDIS funding?

Absolutely. Our team can help you:

understand your plan categories
navigate Core, Capacity Building, and Capital supports
maximise your funding
transition from another provider.
We also support plan-managed and self-managed participants.

Can I switch to Tea-cup Cottage if I already have an NDIS plan?

Yes. You can join Tea-cup Cottage at any time. We make the transition easy by supporting you through all paperwork, service agreements, and communication with your current provider.

Service Questions

What services does Tea-cup Cottage provide?

We offer a wide range of disability support services, including:

Short-Term Accommodation (STA/Respite)
Daily living assistance
Community access and social participation
Skill-building and life-skills programs
Children’s programs and specialised therapies

What disabilities do you support?

We support individuals with:

Autism Spectrum Disorder (ASD)
Intellectual disability
Physical disability
Psychosocial disability
Sensory disabilities
Complex behavioural needs
Our team personalises supports to each person’s goals, strengths, and abilities.

Do you offer Short‑Term Accommodation (STA)/Respite?

Yes. Tea-cup Cottage provides safe, comfortable, and inclusive STA options where participants can enjoy activities, develop skills, and take a break while families recharge.

New Clients & Onboarding

How do I start services with Tea-cup Cottage?

Starting is easy. Just contact us and we will:

Discuss your needs and goals
Review your NDIS plan
Create a personalised support plan
Complete your service agreement
Begin supports at a time that suits you

How quickly can services start?

Most supports can begin within days, depending on availability and your required services.

Do you meet participants before starting?

Yes. We always meet participants and families first to ensure compatibility, comfort, and customised support planning.

Support Worker & Safety Questions

Is your team qualified and trained?

Yes. All staff undergo:

NDIS Worker Screening
First aid & CPR training
Behaviour management training
Ongoing professional development
We match support workers to participants based on interests, personality, and needs.

Is Tea-cup Cottage a safe and inclusive environment?

Absolutely. We prioritise dignity, respect, cultural awareness, and participant choice. Our team follows strict safety procedures, risk management guidelines, and NDIS Quality & Safeguarding requirements.

Specialised Support

Do you support complex needs or high behaviours?

Yes. Our team includes workers experienced in:

Behavioural support
Communication support
Routine management
Emotional regulation
We collaborate with allied health specialists when needed.

Do you support children?

Yes. Tea-cup Cottage provides tailored services for children and teens, including respite, skill-building activities, day programs, community access, and sensory‑friendly programs.

Pricing & Agreements

How much do services cost?

All pricing follows the current NDIS Price Guide. There are no hidden fees, and we explain costs clearly before starting any support.

Is there a service agreement?

Yes. A service agreement ensures transparency around goals, expectations, hours, and responsibilities—helping everyone stay informed and supported.

Location & Availability

What areas do you service?

We support participants across the Redlands and Brisbane Bayside.

Are supports available on weekends and after hours?

Yes. We offer flexible support options, including evenings, weekends, and public holidays.

General Questions

How do I contact Tea-cup Cottage?

You can reach us via phone on 1800 832 287, info@tea-cupcottage.com.au, or our website contact form. Our friendly team is ready to help you take the next step.