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The Tea-cup Cottage: Disability Support Services

About Us

Founded by Alexandra Shaw in 2010, Tea-cup Cottage started as a way for Alex to have choice and control over the disability support services provided to her own family.

After Alex’s husband, David, was diagnosed with motor neuron disease (MND), their whole family’s lives were changed and their priorities quickly shifted to finding the best supports possible.

Understanding David’s needs better than anyone else, Alex decided to step into the role of his primary carer and began training staff on how to best care for and communicate with David.

Alex hired a small team of caring, experienced staff who understood David’s needs and were able to provide the best quality care and support from within their family home. Alex’s main focus was always on maintaining David’s ability to make choices about his family and his care. With more control over the supports being delivered, David was able to maintain that important role in his family.

After watching the success of David’s care program, Alex shifted her attention to developing a respite retreat for children with a disability called Cubby House. With a background in architectural design, Alex knew there was a need for this specialist type of disability service.

More than 10 years later, Tea-cup Cottage is now a full provider of disability support services offering a wide range of supports including in-home care, supported independent living, day services, specialist disability accommodation and NDIS plan management and support coordination.

To learn more about us, get in contact today by calling 1800 832 287 or complete the form below.

Tea-cup Cottage history

Tea-cup Cottage was founded by Director, Alexandra Shaw

The first respite retreat was started to help children with disability

Out of a need for more respite accommodation, Alex started Cubby House and Lemon Tree

Tea-cup Cottage continued to expand and grow with the introduction of In-Home Care, NDIS Plan Management and Support Coordination

The Tea-Cup team grew to more than 250 team members with highly skilled and diverse backgrounds

We continue to refine our disability support services and offer more options including specialist housing

About the Tea-cup Cottage Difference

At Tea-cup Cottage, our focus is always on supporting you to live the life you want by providing the best possible disability support services that help to achieve your goals.

We are immensely proud that our team members stay with us for the long term, meaning we’re all highly experienced and understand the best way to help you and your individual situation.

With diverse backgrounds and skillsets, we match you with the perfect team member who shares your interests and values, meaning you always feel comfortable and understood.

We promise to always put our best foot forward and use our creative, outside-of-the-box thinking to find solutions to any problem.

If you live in a remote area, such as the Moreton Bay Islands, or don’t have access to transport, our team can come to you. We are always flexible and will work with you to ensure you receive the supports you need by whatever method works best.

We are a can-do team dedicated to providing personalised support time after time. By making the effort to get to know you and your needs, listening to you and respecting your boundaries, we’re always able to deliver the best possible supports.

To this day, the team at Tea-cup Cottage still follows the same caring and person-centred philosophy that Alex introduced to the disability sector. We are 100% focused on delivering the best possible care solutions by listening and hearing to what people not only need from their disability support but the desire for a better and more fulfilling life.

Tea-cup Cottage Pty Ltd is accredited with ISO 9001:2015 and Human Service Quality Standards as well as approved by the Department of Communities, Disability and Child Safety and Queensland Health as a preferred supplier.

All Tea-cup Cottage accommodation is also Disability Approved for both respite and emergency respite and operates 24 hours a day, 7 days a week.

What our community says

What our community says

I love your team approach and you are good people. I know that you want the best for me. I love your staff and feel like I am treated with decency and respect.

- Linda N

To the Tea-Cup team, you are all heroes in my book for taking such good care of my son, Michael. He loves going for his weekend breaks and he is so happy when he comes home to us each Monday.

- Katrina


Supporting our community and enriching peoples lives.
We acknowledge the Turrubal, Jagera and Yaggera people, traditional custodians of the land on which Brisbane is situated.