A Streamlined Referral Process

We make referrals easy, transparent and straightforward

We know that referring a patient into palliative or complex care can feel like one more thing on an already full plate. Our referral pathway is designed to remove friction at every step – from the moment a referral lands with us to the day a patient is settled and comfortable in our care. Clear communication, fast turnaround times, and close collaboration with hospital teams mean your patient’s transition is safe, seamless and well-supported from start to finish.

  • 1

    Referral Received

    Automatic alerts trigger a rapid eligibility check.

  • 2

    Acceptance Response

    You’ll hear back within 2 hours.

  • 3

    Hospital Handover

    Clinical documentation, ISBAR handover and medication reconciliation are completed with the sending team.

  • 4

    Room Readiness

    Safety checks, equipment setup and welcome preparation are finalised.

  • 5

    Admission

    A warm welcome, orientation, comfort measures and family briefing.

  • 6

    Comprehensive Assessment

    Physical, cognitive, psychosocial and nutritional assessment completed within 8 hours.

  • 7

    Care Plan Development

    Goals, interventions, monitoring and family engagement are agreed and documented.

  • 8

    Ongoing Care

    RN oversight, allied health input, daily living support and social connection.

  • 9

    Discharge

    A coordinated transition with clear communication to the hospital, GP and family.

Have a patient who needs our care?

Our team is on hand to guide you through every step — get in touch today or use our online referral form to get started.

Contact Us Online Referral Form