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The Tea-cup Cottage: Disability Support Services


To help you and your loved ones better understand the NDIS and the disability support services available to you, we have compiled a list of frequently asked questions about the NDIS, respite care and other services provided by Tea-cup Cottage.

If you can’t see your question and answer in the list below, please feel free to reach out to us at 1800 832 287 or email


Respite care is a short-term to medium-term accommodation option for children and adults with disabilities. By organising a break from their daily routines, carers and parents can take some time to themselves while knowing their loved one is happy and safe.

Depending on your NDIS plan, you may have funding available for respite care (Short Term Accommodation and Assistance) under Core Supports – Assistance with Daily Life.

The length of stays in respite care can vary from a few hours to overnight and even up to a few weeks. The NDIS defines short-term respite accommodation as up to two weeks and medium-term as above two weeks.

Tea-cup Cottage provides respite care in unique homes that cater to a range of disabilities, including Autism (ASD), Intellectual Disability, Mental Health, Physical Disability, and Complex Needs.

Each home has unique features and offers activities to cater to each individual’s preferences. The Bean is perfect for guests with cerebral palsy, vision impairment or needing respiratory support, catering to physical, intellectual and complex needs. Cubby House is designed for children with disabilities at all levels, and Potter’s Nest is suitable for people aged over the 18 who require wheelchair accessible accommodation.

We provide a range of services that offer support for children with disabilities.

Our respite care location, Cubby House, is a Tea-cup Cottage home that is designed to allow children with disability to play, learn and grow. Staffed 24 hours a day, 7 days a week by an experienced and friendly team, Cubby House offers a home away from home, providing a space for families to recuperate and a place for children to play. It has been designed to cater to a variety of disabilities, including autism (ASD), intellectual disability, mental health, physical disability, and complex needs. Stay lengths at Cubby House can vary anywhere between one night to two or more weeks.


If your child has other care needs or requires in-home support, the team at Tea-cup Cottage are happy to tailor a program that suits your needs.

Yes, all of Tea-cup Cottage’s staff are highly trained and qualified to provide support, helping with daily routines, organising activities, and assisting in learning new skills.  Our team members are great listeners and will tailor supports and activities to ensure you have an enjoyable stay.  We have around 270 team members ranging across different fields, such as clinical staff, physiotherapists, and psychology, allowing us to match you with the right support staff.


Yes, we can. Our experienced team at Disability Plan Services are NDIS Plan Managers and Support Coordinators who can help you get the most out of your funds.

Your Plan Manager from Disability Plan Services is with you throughout your entire journey to help you live a happy and fulfilling life. We provide a personal, accessible and holistic approach to NDIS Plan Management and NDIS Support Coordination. Every person we work with receives the best individual support available because we are passionate about helping you.

A Support Coordinator’s role is to give you more control over your NDIS funding, ensuring you receive the best supports for your needs. They work alongside you to understand your needs and goals, advocating for you while building your confidence and communicating your plan in a way you can understand. Our Support Coordinators are there to ensure you have the support you need to reach your goals.

NDIS Plan Management is the ideal option for managing your plan budget and funds. When you make a request for plan management at your planning meeting or plan review, funds will be allocated to you for plan management through a registered, third-party plan management provider.

Disability Plan Services works with you to manage your plan funds, pay service providers’ bills on your behalf, provide tailored budget recommendations and help prepare you for NDIS plan reviews.

To be considered eligible for NDIS funding, you must meet criteria provided by the NDIS; this includes factors such as age, residency status, and the current support you receive.

You can find out more on the NDIS website.

NDIS Plan Management and Support Coordination:

Disability Plan Services is an independent registered provider with a team of Plan Managers and Support Coordinators who are committed to helping you make the most out of your plan funding and match you with the best supports. At no extra cost to you or your NDIS funding, our Plan Managers help you manage your budget, help you prepare for plan reviews, provide personalised recommendations to make the most out of your funds, liaise with service providers on your behalf and communicate in a language you can understand.

Working with a registered, third-party Plan Manager like Disability Plan Services is the ideal option for anyone who feels overwhelmed by the NDIS. Self-managing your plan can involve a lot of complicated record-keeping and budgeting that many people find difficult.

Choosing an independent partner means you will always know your plan funds are being managed properly, bills are being paid on time and all your records are up to date. Disability Plan Services is focused on you, and our dedicated team has the experience and understanding to make your plan work for you.

Other services

Tea-cup Cottage in-home care services are available to children, teenagers, and adults with disabilities, 24 hours a day, 7 days a week. Some of the services available with in-home care include:

  • A helping hand to get ready for school, university or work, including with showering, preparing food, medication and accessing transport
  • Support around the house with cooking, cleaning, managing your finances and other elements of your day-to-day routine
  • Assistance with personal care, such as dressing and personal hygiene. If you have high medical needs, we can also assist with changing incontinence pads
  • Overnight support
  • Companionship to reduce social isolation

To get in touch with the Tea-cup Cottage team about accessing in-home care services, please call us on 1800 832 287 or email

Founded by Alexandra Shaw in 2010, after her personal experience of caring for a family member with a disability, Tea-cup Cottage is a registered disability support provider dedicated to improving the quality of life for those living with a disability. Based in Brisbane’s bayside area, we offer a variety of disability support services that cater to the needs of individuals, with options including short-term respite care, in-home care, day programs, Supported Independent Living and Specialised Disability Accommodation. We also provide NDIS plan management and support coordination to those needing a helping hand through Disability Plan Services.

To learn more about Tea Cup Cottage, click here.

Supporting our community and enriching peoples lives.
We acknowledge the Turrubal, Jagera and Yaggera people, traditional custodians of the land on which Brisbane is situated.