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The Tea-cup Cottage: Disability Support Services


All services within Tea-cup Cottage align with the National Disability Insurance Scheme’s pricing guide. The NDIS price guide lists costs for all support areas and represents value for money for participants.

The NDIA sets price limits that are in line with market trends and review these costs every year at an Annual Price Review, after which the price guide is then updated to reflect any changes.

Prices within the NDIS pricing guide vary depending on the day (weekday vs weekend), time (after hours or within business hours) and complexity (low level supports vs complex supports).

If you are an approved NDIS participant with plan funding associated for the supports you need, your access to these supports will be included within your plan and therefore services provided by Tea-cup Cottage will come at no cost to your personal funds.

If you have exhausted your approved plan funding before the commencement of your next plan or plan review, contact the team at Tea-cup Cottage. We have experienced NDIS Plan Managers who can help with your budgeting and get your plan back on track.

To learn more about Tea-cup Cottage, contact us by calling 1800 832 287 or email

Important pricing update due to COVID-19

To enable providers, such as Tea-cup Cottage, to continue providing supports to participants during this time, the NDIA has introduced a number of changes to pricing. Most of the changes came into effect on 25 March 2020 and will be active for a minimum of six months.

The changes include:

  • Immediate advance payment – Registered providers will receive an advance payment to increase the immediate availability of funds required to continue operations and pay staff
  • Increases to the cost of some critical supports – Some Core and Capacity Buildings supports have increased in price by up to 10 per cent. These supports include:
    • Assistance with Daily Life (not including Supported Independent Living)
    • Assistance with Social and Community Participation
    • Improved Health and Wellbeing (not including personal training)
    • Improved Daily Living Skills
  • Changes to the definition of short notice cancellation – Participants are now required to give 10 business day’ notice if they wish to cancel a service and avoid paying the full fee. When a participant cancels a service at short notice, providers will now also be able to claim 100 per cent of the agreed support price.
  • New support coordination items categorised as Core Supports – Support Connection, Coordination of Supports and Specialist Support Coordination are now considered Core Supports (Assistance with Daily Life). This allows participants to use their funding from either the Core or Capacity Building budgets to pay for those services.

For more information about the changes implemented by the NDIA due to coronavirus (COVID-19), visit their website here.

If you are currently self-managing your NDIS plan or have questions about the cost of supports, the team at Tea-cup Cottage are happy to discuss these changes with you and answer any questions you have. We can provide you with a pricing plan that meets your specific needs and makes the best use of your plan funding.

Tea-cup Cottage disability support services

At Tea-cup Cottage, we are a registered disability support provider focused on improving the quality of life for children and adults with disability.

We offer a range of disability support services including short-term respite care services, in-home care, day programs, Supported Independent Living and Specialised Disability Accommodation.

We also offer NDIS plan management and support coordination through Disability Plan Services for anyone needing a helping hand to manage their NDIS plan funding and supports.

Short-term accommodation*

At three beautiful locations in Brisbane’s bayside, our short to medium-term accommodation offers a home away from home for children and adults with a disability to stay, learn and play.

In-home support*

We offer a range of in-home support services for people living with disability who want to receive a helping hand in the comfort of their home and maintain their independence.

NDIS plan management and support coordination*

Through Disability Plan Services, our experienced team works with you to provide personalised advice to get the most out of your plan funds and access to supports in your area.

Supported Independent Living (SIL)

We provide supports for people with disability living in a shared home of like-minded housemates. Supports include help with daily tasks and capacity building.

Specialist Disability Accommodation (SDA)*

As the specialist accommodation builder and disability support provider, we understand how to develop specifically designed homes for people with complex or high care needs.

* Tea-cup Cottage charges a 3 per cent Temporary Transformation Payment (TTP) on top of the NDIS price guide cost for these services.

As our teams continue to transition to working under the NDIS, TTP allows us to continue providing the best quality supports and disability support services to our clients.

Please note: TTP does not apply to Supported Independent Living (SIL).

What our community says

About Tea-cup Cottage

Our focus at Tea-cup Cottage is always on supporting you to live the life you want by providing the best possible disability support services that help achieve your goals.

We promise to always put our best foot forward and use our creative, outside of the box thinking to find solutions to any problem.

Founded by Alexandra Shaw in 2010, Tea-cup Cottage started as a way for Alex to have choice and control over the disability support services provided to her own family.

More than 10 years later, Tea-cup Cottage is now a full provider of disability support services, offering a wide range of supports including in-home care, supported independent living, day services, specialist disability accommodation and NDIS plan management and support coordination.

We are a solutions focused team dedicated to providing personalised support time after time. By making the effort to get to know you and your needs, listening to you and respecting your boundaries, we’re always able to deliver the best possible supports.

Supporting our community and enriching peoples lives.
We acknowledge the Turrubal, Jagera and Yaggera people, traditional custodians of the land on which Brisbane is situated.